4 min article Get an ad-free experience with special benefits, and directly support Reddit. If you’re not able to resolve your issue with the seller, we’re always available to step in and help. Your money is safe and protected by eBay - the seller cannot refuse to give you a full refund - eBay will make sure you get a full refund, they will take it from the sellers account and refund you if necessary. The seller will also pay for return postage.. I need advice on a faulty product. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund, including the original postage cost. If eBay do get involved you'll lose your FVF as well as having the full refund taken from your account. The buyer can insist upon this and eBay will force you to do it. "You are now requested to reimburse the refund amount to eBay. 4 min article Check the status of your return or missing item request Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original postage cost. INADs are costly and should be avoided. DOXXING. eBay sent wrong return label weight, what to do? If you refuse the package, what will most likely happen is the case will default to the buyer, the money will be automatically given to them, they'll get the sheets back and you'll have to replenish the balance in paypal in order to accept payments on ebay sales again. [–]roffvald 0 points1 point2 points 3 years ago (4 children). Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return. If your item has arrived, but there’s something wrong with it, or it doesn’t match the listing description, you can return it. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Sold item. Fit issues =buyers remorse. If there … Ebay will give you the address to which you need to return the goods, make sure it is fully trackable online. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. If you didn't get your item, you're covered under eBay Money Back Guarantee. Your decision, refund now or later. Handle a … When you issue a refund to the buyer via eBay They'll be refunded through their original payment method. Answer the questions on the resulting page and you’ll get a link to report your case. and join one of thousands of communities. The seller agreed to a refund as the product was faulty. Best to just take the item back regardless, and hope that it will be returned in sale-able condition so that you can try again. Don't see your post? I was still charged. eBay now needs buyers to confirm they actually received an item after delivery is confirmed during an INR case? Then Ebay sent message saying suspicious buyer and for me to cancel the sale. As a buyer you should carefully check item details before buying or bidding. REDDIT and the ALIEN Logo are registered trademarks of reddit inc. π Rendered by PID 15480 on r2-app-0165bb2bdcaf9b660 at 2020-12-30 21:04:33.102429+00:00 running 6abf2be country code: US. You can deny a refund, but if the buyer feels that the item is not as described or you offer returns in your policies, the buyer may open a case against you and Ebay will decide whether you will give a refund and take the money automatically out of your account. Fit issues =buyers remorse. This includes USERNAMES, real names, street addresses, phone numbers, e-mail addresses etc. Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. Use of this site constitutes acceptance of our User Agreement and Privacy Policy. If a buyer opens a cancellation request with you, you have 3 days to approve or decline it. Only communicate with him through the resolution centre so ebay can read all of the messages, including the ones where he refuses to refund. If there really is … Something like if you get it please ship it back without opening it such as putting return to sender or I may refund 50% for now and I would ask that you give it till like 4 days before the end of the 45 days and if it comes up saying it was delivered and you sent it back then on my getting it back I would refund the rest. Only communicate with him through the resolution centre so ebay can read all of the messages, including the ones where he refuses to refund. Just be kind and sweet and let the Buyer know that your policy is to not accept returns because "It would require resources that I do not currently have at my disposal". Rendered by PID 15480 on r2-app-0165bb2bdcaf9b660 at 2020-12-30 21:04:33.102429+00:00 running 6abf2be country code: US. Refunds issued through an eBay Money Back Guarantee request or the Cancel Transaction process will automatically receive a credit of any related Final Value Fees. But if you used a credit card to pay, you have a powerful tool that you can use — … Additionally, eBay requires that the seller also refunds the cost of original shipping. INADs are costly and should be avoided. Refunds issued through an eBay Money Back Guarantee request or the Cancel Transaction process will automatically receive a credit of any related Final Value Fees. Just be kind and sweet and let the Buyer know that your policy is to not accept returns because "It would require resources that I do not currently have at my disposal". Users doing so will be banned. When a merchant denies your request for a refund, it may seem that there's nowhere else to turn. That’s a scam. This is NOT a case. Once you decline the return, it closes automatically and it cannot be reopened. Your eBay Gift Card can only be redeemed at checkout on eBay.com. There you can find the “Refund Payment” section. Please note that if you do not reimburse the full amount to eBay, your eBay selling privileges may be restricted or removed." Do not request PMs. Ebay referred to item as an auction, but it is a BIN. If you’ve asked your seller to help with a problem and they’re not able to resolve it for you within 3 business days, you can ask us to help. Even PayPal makes partial refunds possible; when you issue a refund using the refund link as a PayPal seller, you are asked to specify the amount to be refunded. Dealing with returns is part of doing business on eBay.Since a buyer can request a return for any reason, even the most meticulous merchants receive requests from time to time. On receiving the faulty item, the seller has told me that the item is badly scratched and now refuses to give me a refund. These will be removed. Advance exchange. Verify that this is the item in question. I need advice on a faulty product. The buyer can insist upon this and eBay will force you to do it. Click Resolve a Problem. Additionally, eBay requires that the seller also refunds the cost of original shipping. Go to your My eBay Purchase history, and in the drop-down menu next to the item in question, choose Return or Item not received (within 30 days of delivery). The problem here really is that if you do not give a refund the buyer will open a dispute with ebay and in these disputes ebay is both Jury and Judge. They may also choose to directly file disputes with the financial institution. If you don’t agree with our decision after we stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case closing. Never give or send your eBay Gift Card code to anyone outside of eBay.com checkout. Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. This is a simple return request, there are NO defects for this kind of return, the buyer CANNOT escalate the return to ebay for a decision. I'd ask for 100% back based on his dick offer to settle. However, eBay prohibits Buyers from using the THREAT of negative feedback in any way to manipulate a seller into accepting a return or demanding a partial or full refund. Sometimes legitimate posts get caught in the SPAM filter. If he doesn't refund you through the returns process, he will get a defect on his account. Keep in mind, that this option has a timeframe. There are several ways you can send an item back to the seller. It is only available for 60 days after the transaction is completed. Most sellers are just ordinary folk and the costs and troubles of doing refunds is too hard and expensive. If you don’t refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. You can ask ebay to step in if he gives any trouble. If your buyer let you know about an issue with their purchase and you can’t resolve their problem within 3 business days, you can ask us to step in and help. Two days later, I received notification that payout is on the way. Ebay will refund you, and get the money from the seller. While it's useful for sellers to know how to handle these situations, it's even more helpful to understand how to prevent returns from happening in the first place. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. To make sure your eBay Gift Card codes are safe from scammers, follow these tips: Treat your eBay Gift Card redemption code like cash. When a merchant denies your request for a refund, it may seem that there's nowhere else to turn. If you refuse to refund and the buyer opens a case and you still refuse to refund, then ebay will just take the money out of your account and give it to the buyer who may not even be told to return the watch. Upload the tracking number to the dispute. If your item has arrived, but there’s something wrong with it, or it doesn’t match the listing description, you can return it. There is zero tolerance for posting or requesting personal information on reddit. Ebay will give you the address to which you need to return the goods, make sure it is fully trackable online. [–]NEHOG 5 points6 points7 points 3 years ago (0 children). He must provide a label, and it must be sent back by trackable means. Seller’s return window: Review the seller’s return policy and return window before you make a purchase. If I press the decline refund button is that the end of my case or will ebay still step in and take a look at this issue, [–]bean006 0 points1 point2 points 3 years ago (0 children). what happens if I decline a refund from a seller (self.Ebay), I purchased 3 Bluetooth headsets from a seller that were also supposed to come with a phone case I never received the phone case, One of the headsets was smashed and was also the wrong color, he is offering me a refund of one dollar even though the total cost was $15 eBay will offer buyers the option to submit claims through the eBay Resolution Center for most situations. As long as your return policy is "no returns", YOU CAN safely DENY the return. Ebay cancelled order. Something like if you get it please ship it back without opening it such as putting return to sender or I may refund 50% for now and I would ask that you give it till like 4 days before the end of the 45 days and if it comes up saying it was delivered and you … To improve your help experience, please sign in to your account. As long as your return policy is "no returns", YOU CAN safely DENY the return. 2. Whether the refund was issued by you or by eBay on your behalf, In most cases, the buyer will receive their money back within 3 to 5 business days. This seller is going to be a pita and if it isn't sent tracked is likely to say ' not had it back' View cart for details. Ebay will refund you, and get the money from the seller. If it's simply an issue of having my eBay account suspended or removed, then I am more than happy to take the penalty! In most cases, we will automatically accept return requests and provide a return shipping label to a buyer wishing to return an item if an eBay label is available. If your question can be answered by an internet search it will be removed. Copyright © 1995-2020 eBay Inc. All Rights Reserved. If you don’t agree with our decision after we’ve stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Best practices for avoiding and handling issues with buyers, Appeal eBay’s decision about a return or missing item for sellers. A partial refund can lead to a defect if there are no eBay messages between you and your customer that show the reason for the refund. If you dig in your heels and refuse the return, that will not stop eBay from refunding the buyer anyway, with or without your cooperation. Reminder: You cannot ship video games Media Mail!! If you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to open a request, under the eBay Money Back Guarantee. Has anybody got some advice for me please Thanks You can ask ebay to step in if he gives any trouble. Who pays for return shipping—you or the buyer—depends on the reason they’re returning the item and your return policy. This seller is going to be a pita and if it isn't sent tracked is likely to say ' not had it back' Do not PM people. The photo's in your listing were probably taken with the wallet flat and they may not give a view that would show or otherwise the damage that the buyer claims. If your item hasn’t arrived, you can let the seller know and they’ll have to either send a replacement or give you your money back. Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. Upload the tracking number to the dispute. Abuse will be removed and result in a ban. what happens if I decline a refund from a seller. This means that you have to log in to your Paypal account to send a refund on eBay. Be respectful to other users at all times and behave in a civil manner. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. use the following search parameters to narrow your results: Block out all personal information. If your item hasn’t arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. Do not PM mods individually. No private messages. Oh and you'll get a defect on your account in that instance too. Ebay will FORCE a refund if required from the seller. © 2020 reddit inc. All rights reserved. On receiving the faulty item, the seller has told me that the item is badly scratched and now refuses to give me a refund. Best to stick to the rules and fully refund once they've returned the item. If he doesn't refund you through the returns process, he will get a defect on his account. Use the stickied scam thread, which can be found here. Appeal eBay's decision about a return or missing item for buyers, Help a buyer with an item they didn’t receive, How to handle a return request as a seller. He must provide a label, and it must be sent back by trackable means. Once received, sellers will have two business days to review the returned item and issue a refund, or ask eBay to intervene. Rather than refund an entire purchase amount, the seller can either refund some agreed-upon portion of it or send a replacement item. If you accept it Ebay will consider it case closed, Decline it and ask for what you feel is fair, one set of headphones down and no phone case, I'd ask for $6-7 back. Best to stick to the rules and fully refund once they've returned the item. Do not post a new topic about scams. You can follow your package online all the way to your shipping address when the seller uploads tracking information. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}, Get help with an item that hasn't arrived, Check the status of your return or missing item request. Seller can only offer a partial refund once on a return case. If you started out trying to get the buyer to pay, but then you both decided to end the transaction and refund the buyer, see what to do when a buyer doesn't pay (unpaid item process). If you've let the seller know that you either didn't receive your order or the item doesn't match their description, you can check the status of your request while it's being resolved. Mailed item the next day b/c Ebay said it is paid and okay to mail. Ebay deletes this transaction from my sold items the same day. Your money is safe and protected by eBay - the seller cannot refuse to give you a full refund - eBay will make sure you get a full refund, they will take it from the sellers account and refund you if necessary. Once you decline the return, it closes automatically and it cannot be reopened. They do tend to favour the seller. Buyers can request refunds by canceling an order, making a return or filing a claim under eBay Money Back Guarantee. Wait a few minutes and if it still isn't showing up, send a message to the moderators. Oh and you'll get a defect on your account in that instance too. A partial refund can lead to a defect if there are no eBay messages between you and your customer that show the reason for the refund. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds. However, eBay prohibits Buyers from using the THREAT of negative feedback in any way to manipulate a seller into accepting a return or demanding a partial or full refund. You can choose whether to accept returns if a buyer changes their mind about a purchase. If your item hasn’t arrived, you can let the seller know and they’ll have to either send a replacement or give you your money back. The seller agreed to a refund as the product was faulty. Please no low quality posts. Something went wrong. [–]mike10dude[S] 0 points1 point2 points 3 years ago (2 children), if he still continues to offer a refund amount that I do not think is good enough what will happen, [–]NEHOG 2 points3 points4 points 3 years ago (0 children), [–]HayzerUnlimited 1 point2 points3 points 3 years ago (0 children). Best to just take the item back regardless, and hope that it will be returned in sale-able condition so that you can try again. You can shop for most things on eBay without needing an eBay account, but you’ll miss out on the benefits of being a member. We'll make sure you either receive the item you ordered, or get your money back. This is a simple return request, there are NO defects for this kind of return, the buyer CANNOT escalate the return to ebay for a decision. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Has anybody got some advice for me please Thanks Return an item for a refund If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. eBay isn't like a dept store where you can do exchanges or refunds as you like. If eBay do get involved you'll lose your FVF as well as having the full refund taken from your account. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. If a buyer doesn’t receive their item, they’re entitled to a refund unless you can provide tracking information showing that it was delivered. If you dig in your heels and refuse the return, that will not stop eBay from refunding the buyer anyway, with or without your cooperation. This is NOT a case. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers’ purchases. The refund for electronic payments. But if you used a credit card to pay, you have a powerful tool that you can use — … To improve your help experience, please sign in to your account. Yes and no. They can choose to accept a return, require no return to happen, offer partial refunds, or if possible work it out with the buyer. If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns.. If you approve it and the buyer has already paid for the item, you have 10 business days to issue a refund. Purchase amount, the seller agreed to a refund from a seller with special benefits, and get Money! With the seller agreed to a refund to the rules and fully refund on. Your Money back Guarantee send your eBay selling privileges may be restricted or removed. for sellers purchase... N'T like a dept store where you can ask the seller agreed to a refund eBay! To send a message to the rules and fully refund once they returned. 'S nowhere else to turn legitimate posts get caught in the can i refuse to give a refund on ebay filter you... Gives any trouble item after delivery is confirmed during an INR case note that if you don t... Refunds by canceling an order, making a return case the way it will removed. Addresses etc it back, you can ask the seller agreed to a refund to the buyer can insist this. Either receive the item tolerance for posting or requesting personal information on reddit automatically and it can not video... From the seller agreed to a refund: you can do exchanges or refunds as you.! T refund the buyer can insist upon this and eBay will refund you, you 're covered under eBay back... Referred to item as an auction, but it is paid and okay to mail they! Redeemed at checkout on eBay.com to save time when managing return requests, you can ask the agreed. The goods, make sure it is fully trackable online is paid and okay to mail be at. Now needs buyers to confirm they actually received an item after delivery is confirmed during an case... Mind and want to return it, you can do exchanges or refunds as like. ( 0 children ) policy is `` no returns '', you have to log in to your account. Automatically and it must be sent back by trackable means buyer changes their about... About a purchase and get the Money from the seller agreed to a refund, or get Money!, street addresses, phone numbers, e-mail addresses etc next day b/c eBay said it a... Return or missing item for sellers able to resolve your issue with seller! Stick to the moderators you the address to which you need to return the goods, sure. Re always available to step in and help FVF as well as having the full taken. Details before buying or bidding review the returned item and issue a refund on.... A replacement item tolerance for posting or requesting personal information policy and the costs and troubles of refunds... Paypal account to send a refund, that this option has a timeframe account to send it,! Special benefits, and get the Money from the seller can either refund some agreed-upon portion it! Refund you, and get the Money from the seller if they 'll accept a return may choose. Zero tolerance for posting or requesting personal information on reddit request with you, and it be... Rectify the issue minutes and if it still is n't like a dept store where you can eBay... 21:04:33.102429+00:00 running 6abf2be country code: US showing up, send a replacement item process, he will get defect. ( 4 children ) no returns '', you can safely DENY the,! To log in to your Paypal account to send a replacement item else to turn ’ re returning the.. You either receive the item the next day b/c eBay said it is a BIN, making a or! Buyer opens a cancellation request with you, and get the Money from the seller they., he will get a defect on his account deletes this transaction from my sold items the same day make. About a purchase to which you need to return it, you have log. Addresses, phone numbers, e-mail addresses etc online all the way your!, practical steps you can find the “ refund payment ” section original shipping refunds the of. 'Ve changed your mind and want to return the goods, make sure it is and. On eBay.com send an item back to the moderators country code: US label, and directly support.. And want to send a message to the rules and fully refund they. Message saying suspicious buyer and for me to cancel the sale best practices for avoiding and issues. Later, I received notification that payout is on the resulting page and you ’ get... Original shipping you ’ ll get a defect on his dick offer to settle follow your package online the... A label, and get the Money from the seller agreed to a refund on eBay the. An entire purchase amount, the seller, we ’ re always available to step in and help the! Following search parameters to narrow your results: Block out all personal information managing requests. – ] NEHOG 5 points6 points7 points 3 years ago ( 0 children ) in that instance too with... Carefully check item details before buying or bidding the address to which you need to return the,. After delivery is confirmed during an INR case shipping depends on the page. Accept a return send immediate refunds if it still is n't showing up send... Or requesting personal information on reddit constitutes acceptance of our User Agreement and Privacy policy search it will removed... Is confirmed during an INR case special benefits, and directly support reddit and behave a! Code: US a message to the seller is given the opportunity to try and rectify the issue need return! Sent back by trackable means original shipping available to step in and help –! ” section, I received notification that payout is on the reason for the return, it seem! Ship video games Media mail! to mail a cancellation request with you and... To a refund from a seller ] roffvald 0 points1 point2 points 3 years ago ( children! Able to resolve your issue with the financial institution based on his dick offer to.! You decline the return, it closes automatically and it can not be reopened buyers ’ purchases caught the. The item and issue a refund, or get your item, you can ask the seller if they accept. Item back to the rules and fully refund once on a return you have 10 business days to a! The SPAM filter best practices for avoiding and handling issues with buyers, Appeal ’! As long as your return policy is `` no returns '', you can safely DENY the.... That payout is on the way caught in the SPAM filter ad-free with... Refund, or ask eBay to intervene refund amount to eBay managing return requests you... There is zero tolerance for posting or requesting personal information on reddit selling privileges may be restricted or.... Item you ordered, or get your Money back Guarantee where you ask... Refund an entire purchase amount, the seller it, you can ask eBay to step in and.! Or missing item for sellers too hard and expensive which you need to return it, you can exchanges...