At the same time, he unveiled a seven-day return policy. Shopee will cancel your return/refund request and release payment to seller if you do not ship out your returned parcel within 7 days after you raised the return/refund request. 7 Days Return Policy If our customers do not like the Jewellery and solitaire purchase from us, they can send it back to us within 7 days from the date of delivery. Penshoppe – Up to 90% off on selected clothing and apparel; American … Please note that all return/refund requests must be made within the Shopee Guarantee period ONLY. IANS October 18, 2020, 19:26 IST ●Sellers with high order volume and low NFR will be given priority to join Shopee’s Preferred Sellers programme. Buyer will only be refunded after Shopee has received the confirmation from Seller that Seller has received the returned Item. Buyer will only be refunded after Shopee has received the confirmation from Seller that Seller has received the returned Item. As Shopee is a platform for Users to conduct trading, Buyer should contact Seller directly for any issue relating to the Item purchased. Shopee Guarantee is a service provided by Shopee, on User’s request, to assist Users in dealing with certain conflicts which may arise during the course of a transaction. 7. If you aren’t satisfied with your purchase, you may return or exchange your product conveniently. Tesla has stopped offering its seven-day, no questions asked return policy, according to Electrek. As long as it is before the 7 day policy, (as proven by the postal tracking number) you will then be notified so you could ship the item(s) back to Consigned Designs using the shipping service of your choice. End of Search Dialog. Liability of Product Return Shipping Fee. Pre-owned items, demo items, refurbished items and Nike Adapt shoes may be exchanged in the same condition as they were sold within seven (7) days of purchase with original sales receipt. Apart from free shipping, here are the Shopee 9.9 deals you shouldn’t miss. When Shopee receives an application from Buyer for the return of the Item and/or refund, Shopee will notify Seller in writing. Return and Refund Adjustment. Step 3: Drop off the parcel at any Poslaju within 7 days after return/refund request is submitted. 7 Days Return Policy If our customers do not like the Jewellery and solitaire purchase from us, they can send it back to us within 7 days from the date of delivery. Email us at [email protected] wrong size, colour, etc.) Buyer may only apply for the refund and/or return of the Item in the following circumstances: *Change of Mind return policy is only applicable to certain categories and restricted to certain Sellers only. Only orders canceled by sellers are taken into consideration when computing a non-fulfillment rate. The period for return – 7 days The general return policy of the company is for 7 days, you can return any of the cars within this timeline. As Shopee is a platform for Users to conduct trading, Buyer should contact Seller directly for any issue relating to the Item purchased. i) In the scenario of an unforeseen error from the seller's end (i.e - damaged, faulty or wrong Item delivered to the buyer), the seller will bear buyer's return shipping fee. i) In the scenario of an unforeseen error from the seller's end (i.e - damaged, faulty, or wrong product delivered to the buyer), the seller will bear buyer's return shipping fee. Shopee will, at its sole and absolute discretion, determine whether it is necessary to continue to hold such purchase monies. The refund will be made to Buyer’s credit/debit card or designated bank account, whichever is applicable. Please note that all return/refund requests must be made within the Shopee Guarantee period ONLY. 100% Authentic. Enjoy Free Shipping from all shops on Shopee Mall with varying minimum spend. Shopee will cancel your return/refund request and release payment to seller if you do not ship out your returned parcel within 7 days after you raised the return/refund request. All payment methods, including COD are permitted. The company reportedly put an end to the offer last night. How are late orders defined? ** Counterfeit item return policy is applicable to Shopee Mall sellers only. 7 Day Return Policy Since when is Thursday to Thursday counted as 8 days? • Non-fulfillment Rate (NFR) is the percentage of orders (out of total net orders and non-fulfilled orders) that were either canceled or returned in the past 7 days. Answer. If you are not 100% satisfied with your purchase, we accept returns for items within 7 days of delivery date. 2) All payment methods, including COD are permitted. Users may communicate with each other privately to resolve their differences or approach their relevant local authorities to assist them in overcoming any dispute prior, during or after using Shopee Guarantee. We will make sure to refund the entire amount back to customer’s account within 10 working days. ii) In the scenario of the buyer's change of mind, buyer shall get seller's consent prior to the return request and buyer will bear the return shipping fee. eto po kasi. Rights of Seller . Unless stated in this Refunds and Return Policy, Buyer may not apply for the return of the Item and/or refund due to a change of mind. If your order is still within Shopee Guarantee, you may raise a new request for refund again. Shopee will, at its sole and absolute discretion, determine whether it is necessary to continue to hold such purchase monies. Shopee Mobile Malaysia Sdn Bhd (1134832-W). Penshoppe – Up to 90% off on selected clothing and apparel; American Heritage – Up to 43% off on selected appliances late in the past 7 days < 10% LSR Up to 2 points Prohibited Listing Policy Prohibited products by law Products that are prohibited to be sold by law None Up to 2 points Products violating Shopee terms and policies Products that are prohibited to be sold under Shopee’s terms and policies … According to the most recent media reports, Tesla is no longer offering its famous 7-day return policy, which allowed buyers to return a newly purchased car, … ii) In the scenario of the buyer's change of mind, buyer shall get seller's consent prior to the return request and buyer will bear the return shipping fee. Buyer’s application must be submitted via the Shopee mobile app. Seller’s Response to Return Request (Local and Overseas only) All sellers will have 2 days to respond to the buyer’s request to avoid auto acceptance of the buyer’s return request. Shopee encourages Users to communicate with each other in the event where problem arises in a transaction. Step 3: Drop off the parcel at any Poslaju within 7 days after return/refund request is submitted. Communication Between Buyer and Seller. Users may communicate with each other privately to resolve their differences or approach their relevant local authorities to assist them in overcoming any dispute prior, during or after using Shopee Guarantee. You can always ship it back to us within 7 days without any deductions. nagsend na ako ng return/refund request using shopee's system. When Shopee receives an application from Buyer for the return of the Item and/or refund, Shopee will notify Seller in writing. Shopee, on the other hand, has announced 9.9 deals for their Shopee Super Shopping Day. [Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.] In the event where Shopee does not hear from Seller within a specified time, Shopee will be at liberty to refund the applicable sum to Buyer without further notice to Seller. As long as the car still had less than 1,000 miles on the odometer, a buyer could choose to give the car back to … [We will notify you by email when your return has been processed.] 7 DAYS RETURN POLICY 7 Day Return Policy If you are not happy with the product you have received, don't worry. Seller must respond within the time-frame stipulated in the written notification (the “Stipulated Period”). The option to request a return/refund will be available within 3 days (or up to 7 days for Shopee Mall products) after the order has been tagged as delivered for cash on delivery (COD) orders Unless stated in this Refunds and Return Policy, Buyer may not apply for the return of … We will make sure to refund the entire amount back to customer’s account within 10 working days. 9.9 Shopee Mall. The Item received is incomplete (missing quantity or accessories); Seller has delivered an Item that does not match the agreed specification (e.g. We will recommend Buyer to take a photo of the Item upon receipt. All products on Shopee Mall come with 7 Days Return Policy, 100% Authenticity Guarantee, Free Shipping and Cash on Delivery nationwide. The option to request a return/refund will be available within 3 days (or up to 7 days for Shopee Mall products) after the order has been tagged as delivered for cash on delivery (COD) orders. 7-Days Return for all Shopee Mall products to ensure that you are happy with your purchase. Seller may respond to Buyer’s application according to the steps provided by Shopee in the written notification. 7-Days Return for all Shopee Mall products to ensure that you are happy with your purchase. Should Shopee not hear from Seller within the Stipulated Period, Shopee will assume that Seller has no response to Buyer’s application and will proceed to assess Buyer’s application without further notice to Seller. to Buyer; • The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item; or. Please drop us an email within 48 hours at [email protected] that you wish to return a product with the reason f Shopee will review each Seller’s response on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application may be successful against the circumstances stated by Seller. The day we receive your return inquiry we will respond back at first chance to inform you how your inquiry will be handled. 100% Authentic Get your money back if you receive a non-authentic product from Shopee Mall. To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Seller in the condition received by Buyer on delivery. The NFR is the % of total orders within the last 7 days that were cancelled or returned due to the seller’s fault. iii) In the scenario where both seller-buyer disputing the party liable for the return shipping fee, Shopee at its sole discretion will determine the party liable for the return shipping fee. If your order is still within Shopee Guarantee, you may raise a new request for refund again. Returns are also not accepted if you ‘change your mind’ or decide that the ’style or colour does not really suit me’. Shopee will review each Buyer’s application on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application is successful. Process to Return. You may not return: sale items, jewellery or any items marked, stained, used or torn in any way. 6. Shopee Mall will give users direct access to a variety of prominent brands such as Nestle, Colgate-Palmolive, Xiaomi, Abbot, SM Store and many more. your item must be in the same condition that you received it). Shopee ensures a premium online shopping experience with the following benefits: 7 Days Return Policy: Shoppers can enjoy hassle-free returns within 7 days for all Shopee Mall products; 100% Authenticity Guarantee: Serves to eliminate buyer concerns about product authenticity. 1) Please note that all return/refund requests must be made within the Shopee Guarantee period ONLY. ShopeePay's Terms of Service can be found at. Click " How to return Shopee Mall Product " to know more about Shopee Mall Return Refund process. Step 1: Go to Me tab > My Purchases > To Receive > Click on your Order > Request for Return/Refund Step 2: Pack the product (including all free gifts, parts, accessories and packaging) and affix the Return Airway bill on the parcel. - Buyers are required to ship out the items in 7 days after the return/refund request is raised. We offer a 7 Day Return / Exchange for our valued customers. Buyer’s application must be submitted via the Shopee mobile app. Overview Points issued for performance above thresholds Overview Points issued for performance above thresholds I was told I would be receiving a phone call, that didn't happen. For more information on Seller’s response time limits, please click, . To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Seller in the condition received by Buyer on delivery. The option to request a return/refund will be available within 3 days (or up to 7 days for Shopee Mall products) after the order has been tagged as delivered for cash on delivery (COD) orders. Been purchasing a lot of stuff from Shopee but this has to stopped! Buyer will only be refunded after Shopee has received the confirmation from Seller that Seller has received the returned Item. The return policy seemed like a good way to prevent buying a lemon or having buyers remorse when choosing a new phone unfortunately my experience has been terrible. Shopee will review each Buyer’s application on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application is successful. Unfortunately, I requested for a refund but asked to return the product through self return which will cause you so much trouble as you will handle the shipping fee first and it's too much hassle. ** Counterfeit item return policy is applicable to Shopee Mall sellers only. The NFR is the % of total orders within the last 7 days that were cancelled or returned due to the seller’s fault. Your complete satisfaction is our top priority. Shopee will review each Seller’s response on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application may be successful against the circumstances stated by Seller. Unless stated in this Refunds and Return Policy, Buyer may not apply for the return of the Item and/or refund due to … Returns are ONLY accepted within 7 days of the shipped date. For more information on Seller’s response time limits, please click this link. In the event where Shopee does not hear from Seller within a specified time, Shopee will be at liberty to refund the applicable sum to Buyer without further notice to Seller. I have been having trouble with your customer service. Enjoy the following perks when purchasing from Shopee Mall: 7 Days Return. keyword, price, duplicate) 7 days Up to 2 points ... High cancellation of orders and return/refund due to seller’s fault ... Products violating Shopee terms and policies Products that are prohibited to be sold under Shopee’s 5-day work week, 14 days Annual Leave. Get your money back if you receive a non-authentic product from Shopee Mall. 12/11/2020 • FAQ IP Infringement and Counterfeit 7 days Up to 2 points Listing Spam (e.g. 4. dented, scratched, shattered); The Item received is faulty (e.g. 9.9 Shopee Mall. The refund will be made through a payout to the Buyer's ShopeePay account. ●Sellers with high order volume and low NFR will be given priority to join Shopee’s Preferred Sellers programme. Seller must respond within the time-frame stipulated in the written notification (the “Stipulated Period”). Shopee Guarantee is a service provided by Shopee, on User’s request, to assist Users in dealing with certain conflicts which may arise during the course of a transaction. 3. In the event where Shopee does not hear from Seller within a specified time, Shopee will be at liberty to refund the applicable sum to Buyer without further notice to Seller. Apart from free shipping, here are the Shopee 9.9 deals you shouldn’t miss. may nakapagsaoli na ba dito ng item na binili sa shopee? wrong size, colour, etc.) Buyer’s application must be submitted via the Shopee mobile app. Communication Between Buyer and Seller. We will recommend Buyer to take a photo of the Item upon receipt. bumili ako ng charger and defective yung item na pinadala. The refund will be made through a payout to the Buyer's ShopeePay account. In the event where Buyer has commenced legal action against Seller, Buyer may provide the formal notification from the appropriate authority to Shopee to request Shopee to continue to hold the purchase monies until a formal determination is available. Buyer may only apply for the refund and/or return of the Item in the following circumstances: • The Item has not been received by Buyer; • The Item was defective and/or damaged on delivery; • Seller has delivered an Item that does not match the agreed specification (e.g. Shopee will, at its sole and absolute discretion, determine whether it is necessary to continue to hold such purchase monies. Unless stated in this Refunds and Return Policy, Buyer may not apply for the return of the Item and/or refund due to a change of mind. Free Shipping. We will issue an exchange or refund via store credits only. pwede ba patulong lang kasi di responsive yung shopee sa inquiries. Buyers will have 7 days from the day order was delivered to tap on the Return/Refund tab to initiate a Return Request. Work with your team to handle the daily operations of Southeast Asia e-Commerce platforms including marketplace (Shopee,… 4 days ago The option to request a return/refund will be available within 3 days (or up to 7 days for Shopee Mall products) after the order has been tagged as delivered for cash on delivery (COD) orders. Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for return of the purchased items (“Item”) and/or refund prior to the expiry of the Shopee Guarantee Period as stated in the Terms of Service. When Shopee receives an application from Buyer for the return of the Item and/or refund, Shopee will notify Seller in writing. Our policy lasts 7 days within your order's original receipt date unless otherwise stated on the product's page. Cancellations initiated by buyers will not be considered in this computation. 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