The rule demonstrates the online retailer's power compared to that of … However, the money has already been refunded to the buyer. You just want a refund. This will be shorter than usual. sellers go bad after 1000's of feedback as well. It's a business system, and that's their business model. I also have a feeling that your constant return of the wrong items prompted return trips. The return address on the box sent back to me was also a different address than the one registered to their eBay and PayPal names. Lying to Gain Financial Advantage Is Fraud. They even pay for return shipping if your received item is defective or doesn’t match the description. Serious issue with a buyer returning wrong item - think I was scammed, age is a measure of time , wisdom is the measure of how we used that time, “Birth certificates show that you were born. Fourthly, if we send you the wrong item, you can get full refund after you return the wrong item back to us. you can file the complaints , but proof on either side is impossible at this time, you didn't protect yourself at delivery. Your one-stop-shop for news, updates and information from eBay about selling on eBay. The sheer volume of consumer crime businesses face requires them to implement policies that are designed to prevent losses due to theft and fraud. Amazon loophole means buyers can get a refund without returning item. you can't prove what was sent or returned. buyer will  just state they returned what they recieved. Our UPS guy has 3 minutes door to door so he doesn't hang around... Ebay and Paypal could care less if the Pope was standing by you when you opened your package. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The first buyer notified me of my mistake and I corrected it and gave them money to return the wrong item and gave them a partial refund and they were happy. How to return an item bought from another EU country If an item you bought online or on holiday from another EU country develops a fault, or you … Internet Explorer 11 is no longer supported. It isn’t what you need. For example, the offender may return stolen merchandise to secure cash, or steal receipts or receipt tape to enable a falsified return, or to use somebody else's receipt to try to return an item picked up from a store shelf. I escalated the case because I knew I was right. I have nothing else to lose at this point. When a company sends you an item that didn’t order, it’s called an “unsolicited good.” In these cases, you’re well within your rights to keep them. with out tangible proof no one will do anything. You have no legal obligation to notify the seller. But like I said repost in Seller Central and you'll get detailed help step by step from other sellers there. Anyway - I am clearly at fault for returning the wrong part to them. Also, name all three participants in this crime, the buyer with the address you have, and the accomplices, eBay, Inc. of San Jose, CA and PayPal, Inc., also in San Jose, CA. the "brown thing " would be a stupid use in this return or any. The first three reports are the most important. And hell yes, they can trace you, turn your info and the evidence over to the police, and charge you. I am filing a police report tomorrow and hoping for the best. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Could you get in trouble for that? This person sent me back a FAKE costume jewelry ring in the original box I sent the real ring in! In columns G and H, I've set the goals and the corresponding date in the hopes of matching the goal to the date in row 2. Also, save a search for that ring in the ZIP code where it was delivered. Copyright © 1995-2020 eBay Inc. All Rights Reserved. so why didn't you inspect it at delivery with witnesses? However, it is a good idea to write a letter to the company stating that you didn’t order the item and, therefore, you have a legal right to keep it for free. I have been selling on eBay for years now and I never had something like this happen to me. Either way, you’ll have done the ethical and legal thing, and after a month has passed, you can confidently use the item as your own. I would have gladly taken the original ring back if the individual was not satisfied. If it's not in city limits, then search for "Sheriff" in that zip code. Items that are damaged or not as described, or simply don’t last as they should, are all often sent back by unhappy consumers, as they would return an item to a physical shop. You should also count on it, your behavior was enough for ANY halfway decent LP to pick up on. But I was wrong, the ring this person returned to me was a completely different ring than the one I had for auction and shipped him/her. Serious issue with a buyer returning wrong item - ... Report it as mail fraud to US Postal Inspection service, https://postalinspectors.uspis.gov/contactus/phoneus.aspx, Report it to the Internet Criminal Complaint Center, Report it to the San Jose, CA Police Department, Report it to the California Attorney General's office. It's far more cost effective for eBay than a true "justice system" to serve a community of millions (eBay has millions of buyers and sellers). The report lists return activity information such as the stores you've returned items to and, for each return, the date and time, whether it was receipted or non-receipted and the dollar amount. If you have good, detailed pictures from several angles on your original listing, take similar pictures of what was returned and create a "scheduled listing" for "What was returned from Item # _____" and schedule it to start in two weeks or so. eBay always refunds the buyer when they return something. If you don’t see Request a return, your item may not be eligible for a return.For detailed info about the return and refund policy, see Microsoft Terms of Sale. I sold a diamond ring for $550, in which the buyer paid for and I shipped the next day. Death certificates show that you died. Meet other eBay community members who share your passions. as to what you shipped , you packed it with no one to say it was that item in the package all the way to shipper's hands. I have zero tolerance for scam artists and thieves so I will go to the furthest extent I need to get my money or the ring back. Even though the customer will always be right, shoplifters, fraudsters and other retail criminals will usually be prosecuted, if caught. I had sent the wrong item by accident (I had switched 2 packages around on a very busy day). I was fine with this, believing to myself perhaps the person just didn't like the ring upon seeing it in person, and I had plenty of other interested buyers for second chance offer. I AM DEALING WITH A BUYER SAYING THAT GOT A WRONG ITEM, I KNWO MY INVENTORY 100% I DID SHIP THE RIGHT PRODUCT. Photographs show that you have lived.” -Unknown, Tiptoeing through the tulips can end in stepping on a cow patty. Return fraud is the act of defrauding a retail store via the return process. Fraud vs. If you have goods delivered to you that you didn’t ask for, you have no obligation to send them back or to pay for them. Returns and exchanges. Here’s a handy guide to show you how to return your goods quickly and hassle-free. opening the package at delivery with delivery service wittnessing what was delivered and signing such would have been best. I find it helpful to keep all my answers in a word processing document, so the later reports are "cut and paste" operations, and when you have to call, you can offer to email or fax the information to cut down on spelling things out and going over every line of the report. Once you have reports, call eBay, and give them the case numbers. I've seen several win and only one lose so far. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. Watch for it to appear on eBay again. You will be entitled to a full refund or receiving the proper item. for a $500 item it'd been spmething i'd done. You DO have recourse. There is nothing wrong with the keyboard it is just too small for me to use. Upon text notification of package delivery, I walked from my kitchen to my front door to check. Thanks for the chance to assist If you return an item fraudulently this would be a form of theft. Hi, I have a serious issue with a buyer right now and would like some other people's input on what I should do. You can manage returns, exchanges, and more on the Order history page.. To request a return or exchange: Sign in to Order history, and then select Request a return.. Smart scam artists do not leave feedback/trail. Thirdly, if you order the wrong item, you can return it back and get the right one, but you should pay the extra shipping cost. here is the code Va. Code Ann. The email read: We have noticed that an unusual number of your recent orders have been returned. there's no proof of what was sent or returned. I tried it and everything that the keyboard came with is in the box and just want to return the item and get a refund for it. I am livid right now and I don't know what to do. This practice, called 'wardrobing,' can be fraudulent depending on a store's policies. Again, unless dozens of reports come in from different victims, there's nearly zero chance of the crime being actually investigated. You have a right to complain. Google Chrome, They can combine returns to charge you in one big lump sum. Here's info right from Ebay's customer support: You can appeal an eBay Buyer Protection case if your item comes back in a different condition than the way the buyer received it, or the package is empty or contains a different item. a police report may not get the OP far with the police but I've seen quite a few sellers win an appeal with buyer protection when showing the filed the police report. Do a search (google, whatever) for "Police department" in the ZIP Code where the package was delivered, or where the return package got an acceptance scan. again it's something that you can't prove. Shopping Abuse and Fraud: Can You Be Arrested for Returning Worn Items? I appealed, got a real person, jumped through hoops, ebay refunded the funds to me through discressionary funds account. Microsoft Edge. Otherwise, I'm at a loss of the original ring, the money I paid for it, and the potential money I could have earned from the sale. For filing police reports, etc. I am just hoping filing the police report will help me with my appeal on eBay. If you purchased the item through Amazon, and it’s damaged or defective in some way, head to the site’s Online Return Center. Retail return fraud comes in many different forms, and consumers that engage in any of those forms can be arrested and charged. Name You're going to need to follow a few steps and make theft/fraud reports to the police, USPS and FBI cybercrime unit. 14 feedback isn't saying a lot. This may discourage the seller from sending you bills or … Second, the matter of receiving the item you originally ordered is a bit more complicated. You should not appeal a case if a buyer received a damaged item and sent it back to you … Share best practices, tips, and insights. Your buyer can only return an Amazon wrong package, if it meets the following standards: An item … If there's a state agency that investigates "cyber crime" or "internet crime" in the buyer's state, make a report to them as well. Customers can return multiple items, but you may see different return options depending on the seller, the item or your reason for returning it. I know 99% of people on eBay are good people, but people like this is something I would never like to encounter again! One of the most common shopping frauds occurs when a person wears an item of clothing, then returns it. Firefox, or Block on Trump's Asylum Ban Upheld by Supreme Court, Judges Can Release Secret Grand Jury Records, Politicians Can't Block Voters on Facebook, Court Rules. Make sure you take pictures of the return label so you can document the date it was postmarked or with the tracking number the first date it was scanned so you can prove it was sent back nore than 30 days after it was received by the buyer. I have already notified eBay and reported the buyer, but I want my money or the ring back immediately. Buyer got the goods and money back. I got in store credit. We recommend using This is why I want to e-mail so it is all there written down. Its only a matter of time. It should have the return policy on it. The problem is return fraud, where a customer might return a used or even stolen item for a refund, abusing a retailer's return policies — a problem that affects 11% of all returns. But I bought both items from them and still have the other one (which I will gladly return). Ebay automated system sided with buyer. doesn't change the fact that it has helped many sellers win cases though. Although this is the solution in the case, it is just half of it. Search, serious criminal offense of fraud, which carries serious penalties, a former Mrs. America was arrested for doing that, lose billions of dollars due to consumer theft, retail return fraud fits the general elements. eBay usually reimburses the seller for the loss when there are case #'s and reports to law enforcement. By a person or entity who knows or believes it to be false, To a person or entity who justifiably relies on the misrepresentation, and. All rights reserved. You can appeal an eBay Buyer Protection case if your item comes back in a different condition than the way the buyer received it, or the package is empty or contains a different item. ... What happened Amazon automatically took out the funds for the customer returning of the wrong item. People disgust me, and I am very hesitant to sell on eBay anymore. After I returned them, I then realized I bought the item at a different store. One more thing, when calling the agencies you have to call manually, stress that you're making the reports to document your losses for tax purposes, and for insurance purposes. In his case, he’d returned 32 out of 182 total items, comprising electronics, supplements, and daily household items, or about an 18 percent return rate. The only was sellers can win is to continue to fight for what is fair. While customers may think that big retailers will not notice them, or not prosecute them over a small amount of money, the volume of retail crime they face means retailers frequently enforce their rules strictly against anyone and everyone caught trying to cheat them in order to set an example. I am currently going through an appeal process with eBay on the case. The seller will also pay for return shipping.. Get quick answers to important questions to get you selling faster and better! eBay recommends that the seller use a drop-down menu to add a return policy, meaning the policy is usually listed on the item page. Lying: What's the Legal Difference? However, many of these shoppers may be committing retail fraud without realizing that they are committing the serious criminal offense of fraud, which carries serious penalties. They can be completed in under an hour usually. Learn more about FindLaw’s newsletters, including our terms of use and privacy policy. Returning Worn Items Generally, a consumer is safe from being arrested if they are honest with a store about the item they are returning. Thanks again, I will keep you updated and hopefully I can prevent something like this from happening to more people. These reports are not likely to be investigated, unless there are a lot of complaints against the same people at the same address. those using ups are the laugh, they are paying for a service and on a 500 buck return would be silly to sign untill item inspected. It's not about fairness, truth, or right and wrong. While stores struggle to detect these fraudsters, a former Mrs. America was arrested for doing that to Macy's last year. I would also suggest filing a fraud report, with the USPS. I had no idea who the second buyer was until yesterday when I looked at my feedback. BTW, having a delivery person stand by while you open your returns is quite laughable. So today I returned maybe 5 items. So in putting the wrong item in the box, you are making the item unsaleable, and the store loses money. If it shows up, get that item number first to the law enforcement agencies you made the reports to. However, if a consumer lies about an item being worn, and the store can prove that the person is lying, then that could spell real trouble, and criminal charges, for the lying consumer. Shoppers have been trying to game the system ever since there was a system to game. Was it the 3 diamond Zales ring? Though fraud may sound harsh, most retail return fraud fits the general elements: Generally, a consumer is safe from being arrested if they are honest with a store about the item they are returning. If you get lucky, and you were hit by someone who's already had some reports made against them, it's possible they will be caught, and your ring might be recovered and returned to you. I’m in the middle of a UPS claim for a “missing package”. Give support, share information, and connect with fellow members. That happened to me with one item I lost to scammers on eBay. But putting the reports in gets you "in the system" and if there are more reports, sometimes actions can be taken later. The thing that perplexes me the most is the fact this buyer has no negative feedback against them (that I can see, anyway). So if you are asked about whether an item was worn, and say yes, and the return is still accepted, you generally do not have to worry about arrest (frequently, stores will make exceptions if a consumer is honest and the goods still look new). Please list this post in the Seller Central and you'll get fast responses to it. If you want to make sure you get the best deal on all future purchases, read our guide on shopping like a pro at Amazon. If Amazon themselves sent out the wrong item, they would replace and provide a prepaid return label for the wrong item to be returned and if not returned within 30 days charge the buyers card for the item again, so you are not doing any different to what Amazon would do in similar circumstances. What happens when I return the wrong item? calling the super method of the same name is a good idea, but you need to save the return value once you have the "real" value, you can easily return a wrong one (like add something to it) Posting to the forum is only allowed for members with active accounts. Legal How-To: Dealing With Debit Card Fraud. We recommend you purchase shipping insurance to provide coverage for items lost or damaged in transit to the buyer. If it doesn't, you can also find the order on eBay by logging in and looking under your account. Based upon what you stated, despite the seller's efforts to get you to pay for return shipping, you didn't make the error, so you are not responsible for the additional cost. The only thing needed is for the OP to get their money back from ebay/paypal. Of course there is no way I can prove the ring I listed and sold was the actual ring I sent the buyer, but my selling record on my current eBay name and previous joint account should say a thing or two about the ethics I have on selling. Use our guide to help you get your money back or get the item you wanted in the first place. Thank you for your prompt reply. On-line-Princess 2018-01-21 17:24:44 UTC #3. Just notify the buyer that their return is “Out of Policy” and if they would like the item back to send you a prepaid label and you will return it to them. Find the return policy. I am besides myself with this happening. I'm obviously being scammed. You’ll probably want to return the item and get something different. If so, it doesn't look like the buyer has had any problems with any other seller. There are various ways in which this crime is committed. In cell B6 I want the value to be 10000. if it didn't require a signature buyer would have lost complaint. Actual injury or loss resulting from his or her reliance. filing anything will just be a he said type , never open a return of value unless it's opened in front of several valid witnesses and one delivering it. It may turn out you both "win", but how long will Ebay continue to shell out $ for fraudulent claims before they have to take a step back & fix a broken system? However, it is returning the wrong number. Maybe you regret the purchase or realize you don’t need the item. As one might suspect, it is very difficult for a store to prove a consumer is lying, unless they have surveillance footage, a transaction history on the consumer, or other evidence. Sometimes, we buy the wrong item. Are you a legal professional? AND to get the buyer on everyone's radar. You should not appeal a case if a buyer received a damaged item and sent it back to you with the same damage. If the store is noticing the difference in serial numbers, they cannot sell it, nor can they return it for credit. If you search through some of my older posts you might find more detail. You can not get the refund in this situation. I'm sure when I call I will get another incompetent who asks me to repeat the same stuff again and again and again. Thank you all for your help, it is greatly appreciated. Basically, we can return items without explanation as long as they were purchased within 30 days. I looked everywhere. However, it doesn’t mean that you can abuse the system and use it as a try-out/rental service. 3 of the items took maybe 10 minutes to get the money back in my account after I dropped it off at my local ups drop off location. Visit our professional site ». B6 is returning "6000" AND "7/19/2015" in an adjacent cell when it should just be returning "10000" ... and I … Begin typing to search, use arrow keys to navigate, use enter to select, Please enter a legal issue and/or a location. You are a big enough of a fish that you should not return to the store. Any help or advice for anyone would be greatly appreciated! you can't now prove what was returned nor what was shipped. However, eBay generally pays off the seller to "make it go away" rather than getting eBay members involved in police investigations.